Placing Orders

Orders may be placed on-line, by fax, by mail or by phone - our Freephone order line is 0800 6526774

To order on-line you need to log-in first. If you haven't logged-in before, then you need to sign-up. Once you have logged-in you can browse the product database adding items to your shopping basket before checking out and placing your order.

All orders are subject to availability and the following information is required:

• A Purchase Order Number

• Name, delivery and invoice addresses, phone number and email address.

• Confirmation of VAT status. A valid VAT exemption certificate must accompany orders that are exempt of VAT. If ordering on-line, there is a VAT exemption form that should be completed at the time of ordering. If the purchaser is outside of the UK, but within the European Union, then a VAT number is required.

Order Confirmation
Confirmation of telephone orders by fax or mail should be clearly marked as "CONFIRMATION"

Security of Credit Card Payments
You will notice when you reach the encryption process, as the screen messages will confirm a move to a secure (SSL) server, the domain name will start with https:// and a small padlock will appear at the bottom of the screen.

Shipping
Shipping is normally by the most efficient route and at ambient temperature or on dry ice / cool packs where appropriate. Active virus preparations may incur a hazardous shipment charge.

Further information
Please don't hesitate to contact us if you have any questions about ordering from us.